January 2012 - Present
The Gambling Commission is the UK gambling regulator which is an arms length body under the Department for Digital, Culture, Media and Sport (DCMS).
I am the Technical Lead within the Commission and my responsibilities include identifying solutions to business and user needs by using Lean UX techniques, hypothesis driven design and rapid prototyping.
My responsibilities also include planning, organising and carrying out user research and following up with show and tells to the team and other stakeholders.
I have consistently driven the Government Design Standards and Principles within our organisation and encourage the use of standards at all stages of the development lifecycle.
I support both the analysis and the development team in understanding technical solutions and designs so that service delivery meets both business and user needs. I also support stakeholders in understanding the risks and benefits of technical solutions to enable effective decisions to be made.
I am involved at all stages of our project lifecycle from impact mapping in exploration workshops, gathering needs and goals to begin to understand the potential solutions. I support discovery with prototyping, user research and writing technical and design documentation.
I work using Lean UX principles which often involves making assumptions when designing services and user interactions. Hypothesis driven design allows for stakeholders to understand why certain design decisions are made and how user research proves or disproves these hypothesis. Rapid prototyping and testing allows for rapid progression of designs while throughout the process ensuring that our development team understand the design and solutions being proposed.
I have built strong connections across Government departments and other digital teams. This has enabled me to get the right support and information when we need it. I have been instrumental in integrating GOV Components into our services to improve the user experience in addition to reducing costs, performance issues and improved the implementation and management of notifications to users from digital services.
I am a strong advocate of accessible design and content. I ensure that the services that I design are consistent with the Gov Design System as well as accessibility guidelines as laid out in WCAG 2.1 and enforced through the Public Sector Bodies (Websites and Applications) Accessibility Regulations. I also ensure that these guidelines are met through development through accessibility testing internally and using external accessibility testing organisations.
I support the OneTeamGov movement and was involved in setting up the Public Sector Digital Midlands event as well as OneTeamGov Midlands.
I attend many of the Gov Design meet-ups and events as well as taken part in cross-team design critiques and presented a case study at the first Government Digital Service Design Critique Workshop.
LLoyds banking group
march 2003 - December 2011
I was a subject matter expert within the mortgage platform. I was responsible for the development and support of the platform which was used by Lloyds Banking Group mortgage sales teams across Halifax, Bank of Scotland and Birmingham Midshires.
University of Wolverhampton
september 1999 - july 2001
BA Hons Interactive Design and Communication
september 1992 - july 1999
3 A Levels - (C)
9 GCSEs (A* - C)
Backend and frontend development with HTML/CSS/JS and C# using ASP.Net, .NETCore, MVC and Razor,SQL including T-SQL.
Azure setup and continuous integration from source control systems including DevOps and GitHub.
Experience of other frameworks including Node.JS, Express and Nunjucks templating engine which I use for rapid prototyping of Government services.
I hold Lean Six Sigma Yellow and Green belts.
I have also taken part in training for service design, user research, OWASP security vulnerability awareness.
Agile ways of working, Stakeholder engagement, Accessibility testing, process change, service and interaction design, user research, project planning, impact mapping, stakeholder mapping, cost/benefit analysis, prototyping, organising and running workshops, and external engagement lead